What is one of the key functions of crisis hotlines?

Crisis hotlines play a vital role in mental health support by offering immediate assistance to individuals in distress. The primary function of these hotlines is to provide immediate support and connect callers with resources that can help them through a crisis. This can include emotional support, information about mental health services, and guidance on next steps to take, which can be critical during an urgent situation.

Unlike long-term therapy, which typically involves regular sessions over an extended period and the establishment of a therapeutic relationship, crisis hotlines focus on acute intervention. They address immediate needs, providing a safe space for individuals to express their feelings and receive empathetic listening and support.

Additionally, activities such as managing patient admissions or conducting psychological evaluations require professional training and a different framework of support that goes beyond the immediate needs addressed during a crisis call. These aspects are typically handled by mental health professionals in more structured environments like hospitals or clinics, rather than through hotlines designed for rapid response and support.